Report a review

Every published review carries a report control. Open the product page, find the review, and use the report action on it — that attaches the review to your report automatically, which is the fastest route to a human.

If you cannot reach the control, or you are reporting a pattern across several reviews rather than a single one, contact us with the product page URL and what you have noticed.

A review comes down when it:

• is written by someone with an undisclosed commercial interest in the product — the manufacturer, a seller, or anyone paid to post it;
• is part of a coordinated attempt to move a rating, in either direction, whether by multiple accounts or an organised campaign;
• contains abuse, harassment, or targets a person rather than the product;
• publishes someone’s personal information;
• is unlawful, or infringes someone else’s rights;
• is plainly not about the product it is attached to.

We do not remove a review for being negative, for disagreeing with our verdict, or for being inconvenient to a brand. Those are the reviews the system exists to protect.

We also do not edit review text to soften it. A review is either published as written or removed with a reason — quietly rewriting what someone said would be worse than either.

“This review is wrong” is not a ground for removal. If you disagree with an owner’s experience, the useful answer is to add your own.

1. Your report is queued for a moderator. Reporting does not hide the review — a single report cannot remove anything, or the button would become a weapon.
2. A person assesses it against the grounds above, and against the wider editorial policy.
3. The review is removed, or it stays. Where we can, we tell you which — though we will not share details about another person’s account.
4. Where a report reveals a coordinated campaign, we look at the accounts behind it rather than only the review you flagged.

Reports made in bad faith — mass-reporting critical reviews of your own product, for instance — are themselves a breach of the terms of service.

Content that puts someone at risk, or that is unlawful and needs immediate attention, should go to us directly rather than through the normal queue. Say clearly that it is urgent and why, and include the page URL.